Babies, children and young people's experience of healthcare

This guideline describes good patient experience for babies, children and young people, and makes recommendations on how it can be delivered. It aims to make sure that all babies, children and young people using NHS services have the best possible experience of care. It is recognised that parents and carers play a key role, and where appropriate, we took their views into account when developing the recommendations. 

This guideline includes recommendations on:

  • overarching principles of care
  • communication and information
  • planning healthcare
  • consent, privacy and confidentiality
  • advocacy and support
  • improving healthcare experience, including healthcare environments
  • accessibility, continuity and coordination
British Academy of Childhood Disability is registered in England and Wales under charity number 1177868
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